Returns

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us immediately on 01326 375 482 or support@mylorchandlery.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

Standard returns policy: If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange.

Christmas returns policy: Any item purchased between Nov 15th until December 21st will be accepted back for refund or exchange up until January 15th.

The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us can only be refunded if the item is faulty or damaged.

We recommend that you send your order back to us by obtaining a ‘proof of posting’ (free at all Post Offices) or alternatively using a tracked delivery service. Please note we cannot be held responsible for any parcel lost during transit to us. 

Our return address is:

Web Returns
Mylor Chandlery Ltd 
Mylor Yacht Harbour
Falmouth
Cornwall
TR11 5UF

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods

If any item you receive arrives damaged, please contact us as soon as possible on 01326 375 482 or by email support@mylorchandlery.co.uk.  We will then advise you on the best course of action. 

In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we can only refund your postage costs when you return an item to us that is faulty.

Please do not return a damaged order to us without contacting us first.

Returns